Shipping policy

Last updated: 26 October 2026

Dispatch

Your order will be prepared and dispatched within 1 to 2 business days. We dispatch Monday to Friday, excluding public holidays. Delivery time is additional to this dispatch window.

Delivery within Australia

Standard, Australia Post Parcel Post: complimentary on orders of A$150 or more. A$11 below A$150. Current Australia Post estimates are 2 to 4 business days within the same state and 3 to 6 business days interstate after dispatch.

Express, Australia Post Express Post: A$15 paid upgrade at checkout. Current Australia Post estimates are 1 to 2+ business days within the same state and 1 to 3+ business days interstate after dispatch.

Delivery estimates vary by postcode and Australia Post's service conditions. Check Australia Post's current delivery estimates for your location. Express uses the faster postal service. Our 1 to 2 business day dispatch window applies to both options.

Follow your order

Once your order is dispatched, we will email your tracking details. Follow the link to see your parcel's progress and the latest carrier estimate. Tracking updates as Australia Post processes your parcel, so the status may remain unchanged between scans.

If your parcel is delayed or you need help with tracking, email hello@csuitelabel.com with your order number. We will follow it up with Australia Post.

International

- We ship overseas. The shipping fee is calculated at checkout before you pay.
- Orders are dispatched within 24 to 48 hours of being placed, on business days.
- Delivery times depend on the destination country and the carrier.
- Customs duties, import taxes and clearance fees are set by your country and are your responsibility. We do not control them and they are not included in the price or the shipping fee.

Before you Order

- Please check your delivery address carefully. We cannot change an address after an order has been dispatched.
- If you need to change an order, email hello@csuitelabel.com as soon as possible. If it has not been dispatched, we will do our best to help.
- We ship to street addresses and PO boxes accepted by Australia Post.

Delays, Lost and Damaged Parcels

- If your order is delayed or has not arrived, email us with your order number and we will follow it up with Australia Post.
- If your order arrives damaged or the wrong item is sent, use our returns form or email hello@csuitelabel.com with your order number and details of the problem. Photos can help us assess it. We will make it right. Your rights under Australian Consumer Law are not limited by a reporting deadline. See our Returns policy.
- If a parcel is returned to us because of an incorrect address or because it was not collected, we can resend it once the shipping fee is paid.

Contact

hello@csuitelabel.com