Refund policy
Last updated: 30 October 2026
The Australian free size-exchange offer applies to orders placed from 30 October 2026. The refund and store-credit terms introduced on 26 October 2026 remain unchanged. Earlier orders retain the return terms offered when purchased. Your rights under Australian Consumer Law are unchanged.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Request a return
Open the CSUITE returns form. Enter your order details, tell us which item you would like to return and choose your preferred option. No account sign-in is required.
- Send your request using the form.
- We will check your order and email approval, your confirmed outcome and return instructions. Eligible Australian change of mind returns include a prepaid return label.
- Pack your item securely and follow your label instructions. Keep your lodgement receipt. Please do not post your item before approval.
Change of mind returns
Request your return within 14 days of delivery. The item must be unworn and unwashed, with tags attached, and in its original condition. We cannot accept change of mind returns showing signs of wear, washing, perfume, makeup or alteration.
Your Australian return options
- Refund: the amount paid for your returned item, less one A$15 return fee per approved return. This includes a prepaid return shipping label. You do not pay return postage separately.
- Store credit + A$20: the amount paid for your returned item as store credit, plus an A$20 bonus per approved return. We waive the A$15 fee and provide a prepaid return shipping label.
The bonus is limited to one per original order, even if items are returned separately. Purchases paid wholly or partly with store credit are not eligible for another return bonus. Promotional bonus credit cannot be exchanged for cash. This does not limit your rights under Australian Consumer Law.
Use suitable protective packaging. You can reuse the original packaging if it is suitable. We do not send new packaging as part of the return fee.
Refunds and store credit
Once we receive and inspect your return, we will process your approved refund or store credit within 5 business days. Refunds go to your original payment method, including store credit for any portion originally paid with store credit. Your payment provider may take additional time to display a refund.
Store credit and promotional bonus credit have no expiry. Store credit can be used when signed in to your CSUITE customer account. We will confirm the amount and next steps by email.
Faulty or incorrect items
If your item is faulty, damaged, not as described or incorrect, use the returns form or email hello@csuitelabel.com with your order number and details of the problem. Photos can help us assess it. We will provide the remedy required under Australian Consumer Law and cover reasonable return postage for confirmed faults or our errors. The change of mind return fee, eligibility conditions and 14-day window do not limit these rights.
Free size exchanges within Australia
We offer one free size exchange per Australian order, subject to stock. Request your exchange through our returns form or email hello@csuitelabel.com within 14 days of delivery.
Your item must be unworn and unwashed, with tags attached and in its original condition. Items showing signs of wear, perfume, makeup or alteration are not eligible for a change-of-mind exchange.
Once we approve your exchange, we will provide a prepaid return shipping label and cover standard Australian delivery of your replacement size. Please wait for approval and return instructions before posting your item.
If your requested replacement size is unavailable, we will refund the amount paid for the returned item without deducting a return shipping fee. The A$20 store-credit bonus does not apply to size exchanges.
Your rights under Australian Consumer Law remain unchanged.
International size exchanges
International size exchanges are subject to stock. Customers arrange and pay return postage. The free size-exchange offer applies to Australian orders only.
International orders
International change of mind returns retain the same 14-day eligibility window. Customers arrange and pay return postage. The Australian A$15 label offer and A$20 store credit bonus do not apply. Original international shipping charges, duties and taxes paid to customs are not refundable by CSUITE for change of mind returns. Your statutory rights are unaffected.
Sale items
No items are final sale.
Need help?
If you cannot find your order or use the form, email hello@csuitelabel.com. Please do not send card or payment details.